[Live] Build a chatbot with Watson Assistant

Build a customer care chatbot that can call out to other IBM Watson services for additional sources of information.

Date: 20.10.20, 16:00 - 17:00

IBM Developer Europe Channel

The typical customer care chatbot can answer simple questions, such as store locations, hours, and directions, and maybe even make appointments. When a question falls outside of the scope of the pre-determined question set, the option is typically to tell the customer that the question isn’t valid or offer to speak to a real person.

In this developer tutorial, we use the typical customer care chatbot experience, but instead of relying on predefined responses the dialog provides a hook that can call out to other IBM® Watson™ services for additional sources of information. In this case, it’s an owners manual that has been uploaded to Watson Discovery.

As preparation for this hands-on tutorial, we recommend participants to create/register a free IBM Cloud account here https://ibm.biz/BdqQGb and evaluate the Watson Assistant and the Watson Discovery services (no credit required).

Register on the external Event site.